This Privacy Policy explains how egroup88 collects, uses, stores, shares, and protects your personal information when you use our online casino and sports betting platform. We are committed to handling your data responsibly and transparently.
These highlights summarise our key data practices. Please read the full Policy below for complete details.
We collect the personal information you provide during registration (name, date of birth, contact details) and technical data generated during platform use, such as IP address and device identifiers.
Your data enables us to operate your account, process transactions in MYR, verify your identity, improve platform performance, and communicate service updates and responsible gambling information.
We do not sell your personal data. Limited sharing occurs only with trusted service providers (payment processors, KYC partners) and where legally required by applicable regulations.
All data is protected by 256-bit SSL encryption in transit and encrypted at rest. Access to personal data is restricted to authorised personnel only, subject to strict internal access controls.
You have the right to access, correct, and request deletion of your personal data. You may also object to certain processing activities and withdraw consent where processing is consent-based.
We use essential cookies to operate the platform and analytical cookies to improve it. You may manage non-essential cookie preferences through your browser settings at any time.
egroup88 ("we", "us", "the Platform", "egroup88") operates the online casino and sports betting platform accessible at https://egroup88.cam. We understand that your privacy matters and that how we handle your personal information is fundamental to the trust you place in our platform.
This Privacy Policy ("Policy") describes the types of personal data we collect from you, the purposes for which we process that data, the basis on which we do so, and the rights available to you as a data subject. It applies to all Users who register for an account, visit the Platform, or interact with any egroup88 service.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. By using the Platform, you confirm your acceptance of this Policy.
Our commitment: egroup88 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. Your data is used solely to deliver and improve our services to you.
For the purposes of this Policy, the following terms carry the meanings set out below:
When you register for an egroup88 account or interact with our services, we collect the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration & KYC verification |
| Contact Data | Email address, Malaysian phone number, city of residence | Registration & account updates |
| Financial Data | Payment method details (e.g., Touch 'n Go eWallet, FPX, Maybank account reference), transaction history in MYR | Deposits, withdrawals & KYC |
| Verification Data | Identity document scans, selfie / liveness check images, proof of address | KYC compliance checks |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support interactions |
When you access the Platform, we automatically collect certain technical and behavioural data:
We may receive supplementary personal data from trusted third parties, including:
egroup88 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and administer your egroup88 account, including login authentication and account security |
| Service Delivery | To enable you to access and use all Platform features including games, sports betting, and live casino services |
| Payment Processing | To process MYR deposits and withdrawals through your chosen Malaysian payment method and maintain accurate financial records |
| Identity Verification (KYC) | To verify your identity and age (21+) as required by responsible gambling and anti-money laundering obligations |
| Fraud & AML Prevention | To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and money laundering |
| Customer Support | To respond to your enquiries, resolve disputes, and provide assistance via live chat and email |
| Responsible Gambling | To monitor gaming patterns, enforce self-exclusion and deposit limit decisions, and provide player protection tools |
| Platform Improvement | To analyse usage patterns and performance data to improve the Platform's functionality, reliability, and user experience |
| Service Communications | To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications |
| Legal Compliance | To comply with applicable legal obligations, regulatory requirements, and lawful requests from authorities |
egroup88 processes personal data on the following legal bases, which vary depending on the specific processing activity:
egroup88 does not sell or rent your personal data to any third party. We share personal data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:
We engage trusted third-party service providers who process data on our behalf under binding data processing agreements that prohibit them from using your data for any purpose other than those we specify. These include:
We may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so — for example, in response to a court order, warrant, or regulatory investigation.
In the event of a merger, acquisition, or sale of all or part of egroup88's business, your personal data may be transferred to the relevant successor entity. We will provide reasonable notice of any such transfer and the Privacy Policy applicable to the receiving entity.
We will never share your personal data with advertisers, data brokers, or any third party for their own independent marketing purposes.
egroup88 operates internationally and some of our service providers may be located in countries outside Malaysia. Where personal data is transferred to countries that may not provide the same level of data protection as the jurisdiction in which you reside, we implement appropriate safeguards, including contractual protections and data processing agreements incorporating recognised data transfer mechanisms.
By using the Platform, you acknowledge that your personal data may be processed in countries outside Malaysia in accordance with the safeguards described in this Policy.
egroup88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account plus 7 years post-closure | Legal / AML obligation |
| Transaction & financial records | 7 years from transaction date | Legal / tax obligation |
| KYC verification documents | 5 years post-account closure | Regulatory obligation |
| Support communications | 3 years from last interaction | Legitimate interest |
| Technical & usage logs | 13 months on a rolling basis | Legitimate interest / security |
| Marketing consent records | Until consent is withdrawn plus 2 years | Consent compliance |
Following the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any individual.
egroup88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how the Platform is used. The main categories of cookies we use are:
You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete, or be notified before cookies are placed. Note that disabling certain cookies may affect Platform functionality and your user experience.
egroup88 does not use third-party advertising or behavioural tracking cookies. We do not participate in cross-site advertising networks or share cookie data with marketing platforms.
egroup88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. If you become aware of any potential unauthorised access to your account, please contact us immediately at [email protected].
As a data subject, you have the following rights in relation to the personal data egroup88 holds about you. To exercise any of these rights, please contact our support team using the details in Section 15.
Request a copy of the personal data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we temporarily suspend processing of your data while a dispute or accuracy concern is being resolved.
Request your personal data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing carried out on the basis of legitimate interests, including profiling for responsible gambling purposes.
We will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and its reason.
Please note that some rights are subject to exceptions — for example, we may be unable to delete data that we are required to retain by law (such as transaction records for anti-money laundering compliance). Where we decline a request, we will explain the reason in writing.
egroup88 is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory component of our KYC process and is conducted prior to granting full account access.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the account, delete the associated personal data, and return any real-money deposits in accordance with our Terms and applicable law.
If you believe that a minor has created an account on egroup88, please notify us immediately at [email protected].
The egroup88 Platform integrates with certain third-party services necessary for its operation, including payment processors and identity verification providers. Where such integrations involve the transfer of your personal data to a third party, that transfer is governed by a data processing agreement as described in Section 6.
egroup88 does not include third-party advertising links or embed external social media tracking pixels on the Platform. We are not responsible for the privacy practices of any third-party services you access independently.
egroup88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin processing data for a new purpose, or where we change the categories of third parties with whom we share data — we will provide prominent notice through the Platform and, where possible, via the email address associated with your account.
The "Last Updated" date at the top of this Policy reflects when the most recent revision was made. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.
We recommend reviewing this Policy periodically. If you have any concerns about a change, please contact our support team before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way egroup88 handles your personal data, please contact our Data Protection team using the details below. We are available 24 hours a day, 7 days a week.
egroup88 — Data Protection & Privacy Enquiries
Email: [email protected]
Live Chat: Available 24/7 via your account dashboard
Response Time: Live chat under 2 minutes | Email within 4 hours
Please mark your subject line "Privacy Enquiry" or "Data Rights Request"
so we can route your message to the appropriate team member promptly.
For responsible gambling support, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gambling page or contact support directly.
Now that you understand how we protect your data, explore the rest of what egroup88 has to offer.
Explore our full range of casino games, sports betting markets, and live dealer tables — all in one place.
Visit HomepageRead our full Terms & Conditions — covering account eligibility, betting rules, bonuses, withdrawals, and more.
Read TermsLearn about our responsible gambling tools — self-exclusion, deposit limits, reality checks — and support resources. 21+ only.
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